Reviews

More five-star reviews, and every one of them answered.

Every happy customer asked at the right moment. Every review responded to. Negative reviews caught and handled before they fester.

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What this looks like in practice

No vague claims. Here's exactly what Nephew does for reviews.

Ask at the right moment, not blast
Review requests go out after the customer's experience is fresh and positive. Not every customer, not always, not the same canned message. The ones most likely to leave a great review are the ones we ask.
Every review gets a response
Five-star reviews get a personalized thank-you. Negative reviews get a thoughtful, public response within hours, not days.
Negatives caught early
When a sentiment signal goes negative before a review is posted (a frustrated text, a bad survey response), Nephew flags it for a human callback before it becomes a one-star post.
Cross-platform, not just Google
Yelp, Facebook, industry-specific sites (Angi, Houzz, Healthgrades, Booksy), and your own website testimonials are all handled consistently.
Reporting that owners actually read
A weekly snapshot of new reviews, sentiment trends, and review velocity. No 40-page dashboard. Just what changed and what to know.
Review velocity feeds local rankings
Recent review activity is one of the strongest local SEO signals. Asking the right customers consistently keeps the velocity steady, which keeps you visible.

Common questions about reviews